Carmen Montanes Martinez

I am an experienced professional with a strong artificial intelligence and user experience design foundation.

I hold an MSc in Artificial Intelligence and User Experience Design from Dundee Abertay University, where I gained expertise in data analysis, machine learning, UX research, and AI, alongside a solid understanding of cognitive psychology and academic writing. My BSc in User Experience Design with Honours from Edinburgh Napier University further honed my skills in UX design, UX writing, Figma, Adobe Suite, HTML, CSS, Webflow, and JavaScript.

I have practical experience working as a freelance web accessibility tester, where I analysed websites for WCAG compliance and provided feedback to improve accessibility, ensuring that they are inclusive for individuals with disabilities. Additionally, I worked as a Technical Agent at Unisono CRM (now Intelcia), Spain, handling technical cases, communicating with customers, and managing internal ticketing systems.

Skills

Softs

Communication

Leadership

Teamwork

Problem-solving

Time management

Work ethic

Emotional Intelligence

Phone

07561101835

Email

carmenmmartinez041@gmail.com.

Education

2023- 2024 - MSc Artificial Intelligence and User Experience Design

Dundee Abertay University

Data Analysis

Statistics

Python

UX Research

Machine Learning

Artificial Intelligence

Cognitive Psychology

Academic Writing
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2019-2023

BSc User Experience Design (UX) with Honours

‍Edinburgh Napier University


UX Design

UX Writing

UX Research

Figma

Adobe Suite

HTML and CSS

Weblow

JavaScript

Sketching Skills

Languages

English: Professional working proficiency

Spanish: Native (European Spanish)

Portuguese: Elemental (Brazilian Portuguese)

Experience:


Freelancer Web Accessibility Tester,Edinburgh.UK
Remote

Passion4Social

-Reporting issues concerning accessibility on websites for the public sector.

-Analysis of websites around Web Content Accessibility Guidelines (WCAG)
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-Write feedback for companies, charities and the public sector around text,images, navigation, colour contrast, and videos on their websites.

-Websites that I have analysed are now accessible for people who have disabilities.


Technical Agent

Unisono CRM now Intelcia

-Analysed technical cases about internet issues.

-Communicated with customers about their issues with the service, resolved issues or escalated them to other supervisors.

-Reported detailed accounts to supervisors

-Managing requests through an internal ticketing system

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Carmen Montanes Martinez