Education

2023- Present - MSc Artificial Intelligence and User Experience Design

Abertay University

Data Analysis
Statistics
UX Research
Machine Learning
Artificial Intelligence
Cognitive Psychology
Academic Writing
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2019-2023

BSc User Experience Design (UX) with Honours
‍Edinburgh Napier University


UX Design
UX Writing
UX Research
Figma
Adobe Suite
HTML and CSS
Weblow
JavaScript
Drawing Skills

Experience:


Freelancer Web Accessibility Tester,Edinburgh.UK
Remote
Passion4Social

-Reporting issues concerning accessibility on websites for the public sector.

-Analysis of websites around Web Content Accesability Guidelines (WCAG)
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-Write feedback for companies, charities and the public sector around text,images, navigation,colour contrast, and videos on their websites.

-Websites that I have analysed are now accessible for people who have disabilities.


Tecnical Agent
Unisono CRM now Intelcia

-Analysed tecnical cases about internet issues.

-Communicated with customers about their issues with the service, resolved issues or escalated them to other supervisors.

-Reported detailed accounts to supervisors

-Managing requests through an internal ticketing system

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Carmen Montanes Martinez